Refund Policy

1. Introduction

At Qorima, we are committed to providing professional photo studio rental services in North York, Canada. We strive to ensure that every client has a smooth and satisfactory experience. This Refund Policy outlines the conditions under which refunds may be granted, how clients can request refunds, and the procedures for processing them.

2. Scope

This Refund Policy applies to:

  • Studio rentals (hourly, half-day, and full-day bookings)
  • Equipment rentals
  • Photography workshops and training sessions

This policy does not cover non-refundable service fees, late cancellations outside the specified period, or fees for damages caused by the client.

3. Booking Cancellations

3.1. Hourly and Studio Rentals:

  • Full Refund: Cancellations made at least 48 hours before the scheduled booking are eligible for a full refund.
  • Partial Refund: Cancellations made 24–48 hours prior to booking may be eligible for a 50% refund.
  • No Refund: Cancellations made less than 24 hours before the scheduled booking are non-refundable.

3.2. Equipment Rentals:

  • Equipment cancellations must be made at least 24 hours before the scheduled rental. Full refunds are issued if the cancellation is made in this time frame.

3.3. Photography Workshops:

  • Workshop registrations canceled 7 days or more before the session start date are eligible for a full refund.
  • Cancellations less than 7 days before the workshop are non-refundable, but the client may transfer the booking to a future session.

4. Refund Requests

To request a refund, clients must:

  1. Contact Qorima via email: [email protected] or phone: +1 705-372-3551.
  2. Include the following information in the request:
    • Booking reference number
    • Date and time of the original booking
    • Reason for the cancellation or refund request
  3. Submit the request within the applicable time frame for the service purchased.

All refund requests are reviewed on a case-by-case basis, and Qorima reserves the right to verify booking details before processing refunds.

5. Refund Processing

  • Approved refunds are processed using the original payment method within 7–10 business days.
  • In some cases, processing times may vary depending on the bank or payment provider.
  • Refunds may be reduced by any non-refundable service fees, transaction fees, or charges related to third-party payment processing.

6. Exceptional Circumstances

Qorima may issue full or partial refunds in exceptional circumstances, including but not limited to:

  • Studio closure due to unforeseen events (e.g., natural disasters, maintenance issues, or emergency situations)
  • Equipment malfunction that prevents the booked service from being delivered
  • Errors or miscommunication during the booking process

In these cases, Qorima will work with clients to offer either:

  • Full refund
  • Rescheduled booking at no additional cost

7. No-Show Policy

Clients who fail to show up for a scheduled studio rental, equipment rental, or workshop without prior notice will not be eligible for a refund. We encourage clients to notify us promptly to reschedule or cancel bookings.

8. Modifications to Bookings

  • Clients may request to modify their booking date or time subject to availability.
  • If a modification results in a shorter rental duration, the refund amount will be calculated proportionally based on the original booking fee.
  • All modifications must be requested at least 24 hours prior to the original booking.

9. Contact Information

For questions regarding this Refund Policy or to request a refund, please contact:

  • Email: [email protected]
  • Phone: +1 705-372-3551
  • Mailing Address: 64 Yorkminster Rd, North York, ON M2P 1M3, Canada

We strive to respond to all inquiries within 3–5 business days.

10. Updates to the Refund Policy

Qorima reserves the right to update or modify this Refund Policy at any time without prior notice. Clients are encouraged to review this page periodically to stay informed about our refund practices.